All Systems Operational

Uptime over the past 90 days. View historical uptime.
Gladly Team Solution Operational
90 days ago
100.0 % uptime
Today
Gladly Structured Threads Solution (Legacy) Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations Operational
90 days ago
100.0 % uptime
Today
Channel - Chat (Glad App) Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram Operational
90 days ago
100.0 % uptime
Today
Channel - SMS Operational
90 days ago
100.0 % uptime
Today
Channel - Voice Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tasks Operational
90 days ago
100.0 % uptime
Today
Gladly AI Solution Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 29, 2026

No incidents reported today.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Intermittent issues loading conversations from the APAC region
Resolved - We have confirmed that Gladly has recovered, and agents accessing Gladly from APAC regions should no longer be seeing latency issues.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
May 21, 22:25 PDT
Identified - We are seeing sustained recovery with ability to load conversations from the APAC region. We will continue to monitor.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
May 21, 21:35 PDT
Investigating - We are investigating reports of issues loading Gladly conversations from the APAC region.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
May 21, 21:08 PDT
May 20, 2026
Gladly AI Issues Identified
Resolved - After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly AI is fully operational.

The initial impact was from 12:25-12:52pm PT and secondary one from 2:30-2:40pm PT.

We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
May 20, 14:27 PDT
Monitoring - We deployed a fix for this issue at 12:52 PM PT, and have observed recovery. We will continue to monitor prior to resolving the Status Page.

Please contact Gladly Support should you have any questions.
May 20, 12:52 PDT
Identified - Starting 12:31 PM PT, we identified issues causing elevated handoffs for Gladly AI conversations. We are working on a fix and will update the Status Page with next steps as soon as possible.

Please contact Gladly Support should you have any questions.
May 20, 12:31 PDT
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

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