All Systems Operational

Uptime over the past 90 days. View historical uptime.
Gladly Hero Solution Operational
90 days ago
99.97 % uptime
Today
Gladly Sidekick Solution Operational
90 days ago
99.97 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations Operational
90 days ago
100.0 % uptime
Today
Channel - Chat (Glad App) Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram Operational
90 days ago
100.0 % uptime
Today
Channel - SMS Operational
90 days ago
100.0 % uptime
Today
Channel - Voice Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tasks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 26, 2026

No incidents reported today.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
Investigating Login Issue
Resolved - After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.

We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jan 22, 00:17 PST
Monitoring - A fix has been deployed for this issue, and we will continue to monitor. We will post a final update when fully resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jan 22, 00:14 PST
Identified - We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jan 22, 00:10 PST
Investigating - Gladly is investigating a login issue.

We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jan 21, 23:51 PST
Jan 21, 2026
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026
Intermittent issues loading conversations
Resolved - This incident has been resolved.
Jan 17, 11:55 PST
Identified - We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jan 17, 11:43 PST
Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

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