All Systems Operational

Uptime over the past 90 days. View historical uptime.
Gladly Hero Solution Operational
90 days ago
100.0 % uptime
Today
Gladly Sidekick Solution Operational
90 days ago
99.99 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat (Glad App) ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
100.0 % uptime
Today
Channel - Voice ? Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tasks ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 2, 2025

No incidents reported today.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Investigating Sidekick Issues
Resolved - We have confirmed that Sidekick performance has recovered. We will continue to closely monitor over the next hour.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jun 27, 12:19 PDT
Monitoring - We have deployed a fix and are seeing recovery. We will continue to closely monitor over the next hour.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jun 27, 12:11 PDT
Update - We have identified a fix, and are working on validating it.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jun 27, 12:01 PDT
Identified - We are investigating reports of Sidekick issues affecting ability to run and load Guides powered by Generative AI.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jun 27, 11:51 PDT
Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Platform Maintenance on June 18, 2025
Completed - The scheduled maintenance has been completed.
Jun 18, 23:00 PDT
Verifying - Maintenance has been completed, and all Gladly systems are back to fully operational. We will continue to monitor.
Jun 18, 22:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 PDT
Scheduled - On Wednesday, June 18, 2025, from 10:00 to 11:00 PM Pacific Daylight Time, Gladly will be inaccessible in order to implement essential system improvements.

We understand that this maintenance may impact your team's ability to support customers, so we created this detailed guide on what to expect and how to prepare:

Platform Maintenance Preparation Guide (June 18, 2025)

Please review the guide and contact your CSM or Gladly Support if you have additional questions. We are happy to help!
Jun 5, 13:25 PDT
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