All Systems Operational

Uptime over the past 90 days. View historical uptime.
Gladly Hero Solution Operational
90 days ago
99.95 % uptime
Today
Gladly Sidekick Solution Operational
90 days ago
99.98 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat (Glad App) ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
100.0 % uptime
Today
Channel - Voice ? Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tasks ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Unable to log into Gladly
Resolved - Our monitoring has confirmed that Gladly is stable and fully performant. We will distribute a thorough root cause analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.

Please contact Gladly Support should you have any questions.
Aug 21, 12:59 PDT
Monitoring - As of 11:55 AM PT, we have deployed network configuration fixes to circumvent the Cloudflare issues, which has restored service. As Agents log back in, we recommend they clear their cache and cookies.

We will continue to monitor the system and provide a final update.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Aug 21, 11:55 PDT
Update - One of our partners – Cloudflare – is having a major incident with their network configurations that has caused these issues. You can read more on their Status Page here: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2

We continue to work closely with them on a resolution, and will update you as soon as possible here.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Aug 21, 11:41 PDT
Identified - We have begun to see intermittent availability for Agents to log in due to a recent fix, and are continuing to prioritize all resources into full recovery.

We continue to partner with Cloudflare on their ongoing issues, which we are seeing affect behavior.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Aug 21, 11:24 PDT
Update - We continue to work on a resolution for the Agent login issue, and will post updates every 30 minutes until the issue is resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Aug 21, 11:08 PDT
Update - We are continuing to work on a resolution for the login issue

We will continue to post updates to the Statuspage every 30 minutes until the issue is resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Aug 21, 10:43 PDT
Investigating - We’re investigating an issue preventing users from accessing Gladly.
Aug 21, 10:35 PDT
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

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