Intermittent Issues With Routing
Update - A fix was deployed for this issue at ~11:00 AM PT, and we will continue to monitor. We recommend agents clear their cache and cookies before logging back into Gladly.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Nov 02, 2026 - 12:12 PST
Update - A fix has been deployed for this issue, and we will continue to monitor. We will post a final update when fully resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Nov 02, 2026 - 11:58 PST
Monitoring - We have resolved an issue causing intermittent routing and profile latency between ~10:45 AM PT - 11:00 AM PT.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Nov 02, 2026 - 11:15 PST
Uptime over the past 90 days. View historical uptime.
Gladly Team Solution Operational
Gladly Structured Threads Solution (Legacy) Operational
Admin Operational
APIs, Webhooks and Integrations Operational
Channel - Chat (Glad App) Operational
Channel - Email Operational
Channel - Facebook Messenger Operational
Channel - Instagram Operational
Channel - SMS Operational
Channel - Voice Operational
Channel - WhatsApp Operational
Login Operational
Payments Operational
Reporting Operational
Routing, Prioritization and Workflow Operational
Search Operational
Tasks Operational
Gladly AI Solution Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2026

Unresolved incident: Intermittent Issues With Routing.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Intermittent Issues with Login and Routing
Resolved - After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.

We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Oct 23, 09:53 PDT
Monitoring - We have implemented a fix for this issue and are monitoring. Agents may need to clear their cache and cookies before logging back in.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Oct 23, 09:23 PDT
Identified - We have identified potential root cause connected to Cloudflare. We are investigating mitigation options and will post here every 30 minutes or when an update is available - whichever comes first.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Oct 23, 09:04 PDT
Investigating - We are investigating reports of intermittent issues with login and routing.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Oct 23, 08:43 PDT

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Insights Agent Issues
Resolved - We have completed our monitoring period, and have confirmed that the fix we implemented has addressed this issue fully.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Oct 19, 14:37 PDT
Monitoring - We have identified root cause and have deployed a fix that we are monitoring. Customers should now be able to access Insights Agent again after exiting, then re-entering it.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Oct 19, 11:48 PDT
Identified - We are investigating issues with Gladly Insights Agent causing conversational report building / querying to return errors.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Oct 19, 11:29 PDT
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