All Systems Operational

Uptime over the past 90 days. View historical uptime.
Gladly Team Solution Operational
90 days ago
99.95 % uptime
Today
Gladly Structured Threads Solution (Legacy) Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations Operational
90 days ago
100.0 % uptime
Today
Channel - Chat (Glad App) Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram Operational
90 days ago
100.0 % uptime
Today
Channel - SMS Operational
90 days ago
100.0 % uptime
Today
Channel - Voice Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
99.98 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tasks Operational
90 days ago
100.0 % uptime
Today
Gladly AI Solution Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 3, 2026

Reporting Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 23:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 15:30 PDT
Scheduled - We will be performing a reporting infrastructure enhancement on Wednesday, September 2 at 10 PM PT.

During this time, Gladly Reporting features, including OOTB Reports and Insight Builder, will be inaccessible. The core Gladly Team platform and Gladly AI are not expected to be affected.

If you have questions or run into issues, please contact Gladly Support. If you are unable to access that page, use this alternative form.
Aug 31, 15:15 PDT

Sep 2, 2026

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Reports not loading
Resolved - We have confirmed that the issue has been resolved. Reports are loading normally, and we have confirmed stable performance across the reporting service. Thank you for your patience while we worked through this.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Aug 31, 20:42 PDT
Monitoring - The issue affecting report loading has been resolved and we are seeing normal performance across the reporting service. We will continue to monitor closely and will provide a final update once we've confirmed the issue is fully resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Reporting
Aug 31, 20:06 PDT
Update - We're continuing to work with our reporting partner to remediate this issue. We will continue to update the status page very 120 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Aug 31, 19:00 PDT
Update - We're continuing to work with our reporting partner to remediate this issue. Thank you for your patience.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Aug 31, 18:28 PDT
Identified - We have identified the root cause of this issue and are actively working with our reporting partners to remediate. We will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Aug 31, 16:30 PDT
Investigating - We're investigating an issue regarding Reports not loading. We are actively investigating and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Aug 31, 15:55 PDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

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