Resolved -
We can confirm that users are no longer experiencing any intermittent latency issues with outbound communications, including: call routing, chats and email delay issues.
This incident is now considered resolved.
Please contact Gladly Support should you have any questions.
May 26, 14:25 PDT
Investigating -
We are actively investigating an issue that may lead to latency in Production. We will continue to identify a root cause and provide updates here. Users may experience delays with outbound communications; call routing, chats and email delays.
Please contact Gladly Support should you have any questions.
May 26, 13:25 PDT