All Systems Operational
Gladly Hero Solution
Operational
Admin
Operational
Administrative controls on Gladly (e.g.: IVR configuration, entry point creation, answers updates)
APIs, Webhooks and Integrations
Operational
APIs and SDKs; out-of-the-box Gladly-built integrations (e.g.: Shopify, Klaviyo, Magento etc.)
Channel - Chat
Operational
Receive and respond to chats; proactive chat
Channel - Email
Operational
Send and receive email; email delivery notifications
Channel - Facebook Messenger
Operational
Receive and respond to Facebook messages
Channel - Instagram
Operational
Responding and receiving Instagram DMs
Channel - SMS
Operational
Send and receive SMS / MMS
Channel - Voice
Operational
Receive and place calls; warm and cold transfers; call coaching, listening and conferences; proactive voice; other call actions (e.g.: recordings)
Channel - WhatsApp
Operational
Receive and respond to WhatsApp messages
Login
Operational
Login via SSO, username and password; creating and managing user accounts
Payments
Operational
Request and view payment information on chat
Reporting
Operational
View, filter, download and schedule reports; liveboards
Routing, Prioritization and Workflow
Operational
Availability controls; rules, People Match, other routing and prioritization functionality
Search
Operational
All search functionality (e.g.: conversations, customers); self-service functionality (e.g.: Help Center, Sidekick)
Tasks
Operational
Gladly Tasks
Gladly Sidekick (fka Thankful) Solution
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.