All Systems Operational
Uptime over the past 90 days. View historical uptime.
Core Platform Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.94 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 26, 2021

No incidents reported today.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Search Infrastructure Upgrades
Completed - The scheduled maintenance has been completed.
Jul 23, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:02 PDT
Scheduled - Gladly will be making a planned upgrade to its Search infrastructure this Thursday night (Pacific Time).

Gladly Search will experience a brief interruption of service during this time, lasting approximately 20 minutes starting at 12AM (Pacific Time). During this time, Agents will not be able to search for Answers and Conversations, and Customers may experience issues searching for Answers on Help Center. Search may also be slower throughout the maintenance window.
Jul 20, 10:24 PDT
Jul 22, 2021
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Warm Transfer Errors
Resolved - We have confirmed that issues affecting warm transfers have been fully resolved, and agents are no longer getting disconnected when attempting to accept a warm transfer.

Please contact Gladly Support if you have additional questions.
Jul 15, 14:07 PDT
Monitoring - We have deployed a fix to address the warm transfer disconnect issues. Agents who are attempting to accept warm transfers should no longer be getting disconnected. We will continue to monitor the fix before marking as resolved.

Please contact Gladly Support if you have additional questions.
Jul 15, 11:56 PDT
Update - We have identified, tested and approved a fix for the warm transfer disconnect issue, and are working to apply a hotfix as soon as possible. Until the hotfix is applied, agents receiving Voice call warm transfers may continue to experience disconnects.

Please contact Gladly Support if you have additional questions.
Jul 15, 09:33 PDT
Identified - We have identified an issue affecting warm transfers of Voice calls in Gladly. Agents who are attempting to accept a warm transfer call may experience a disconnect, leaving the customer on hold with the original agent handling the call. Our engineering team has identified, and is currently working on, a fix for this issue.

Please contact Gladly Support if you have additional questions.
Jul 15, 08:01 PDT
Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021
Intermittent Platform Latency
Resolved - We have confirmed that no users are currently experiencing any intermittent login or routing issues and will resolve this incident.

For further assistance, please contact the Gladly Support team: https://help.gladly.com/implementation/docs/filing-a-support-issue
Jul 12, 15:03 PDT
Monitoring - We are receiving reports that logins and routing issues have started recovering, and are continuing to investigate.

We will continue to keep the Status Page updated. For further assistance, please contact the Gladly Support team: https://help.gladly.com/implementation/docs/filing-a-support-issue
Jul 12, 09:32 PDT
Update - We are continuing to investigate this issue.
Jul 12, 07:49 PDT
Investigating - We have received reports of intermittent login and routing issues and are currently investigating.

We will continue to keep the Status Page updated. For further assistance, please contact the Gladly Support team: https://help.gladly.com/implementation/docs/filing-a-support-issue
Jul 12, 07:48 PDT
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