All Systems Operational

Uptime over the past 90 days. View historical uptime.
Gladly Hero Solution Operational
90 days ago
100.0 % uptime
Today
Gladly Sidekick Solution Operational
90 days ago
99.99 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat (Glad App) ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
100.0 % uptime
Today
Channel - Voice ? Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tasks ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
Intermittent Sidekick Handoff Errors
Resolved - Gladly Sidekick Generative AI-powered conversations continue to resolve and handoff as expected. In addition, we have deployed and verified the UI fix preventing modifications to Guides.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jul 16, 08:44 PDT
Identified - Gladly Sidekick Generative AI-powered conversations continue to resolve and handoff as expected.

In addition, we are working on a fix that may prevent some customers from editing Sidekick Guides and will update the Status Page every 30 minutes or as soon as it is released.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jul 16, 08:00 PDT
Monitoring - A fix has been deployed, and we are seeing recovery for those affected. We will continue to monitor.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jul 16, 07:27 PDT
Identified - We have identified an issue causing some customers' Gladly Sidekick Generative AI-powered conversations to hand off prematurely.

We are working on a fix and expect to deploy and validate shortly. We will continue to keep the Status Page updated every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jul 16, 07:19 PDT
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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