All Systems Operational
Gladly Hero Solution Operational
90 days ago
100.0 % uptime
Today
Admin
Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations
Operational
90 days ago
100.0 % uptime
Today
Channel - Chat
Operational
90 days ago
100.0 % uptime
Today
Channel - Email
Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger
Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram
Operational
90 days ago
100.0 % uptime
Today
Channel - SMS
Operational
90 days ago
100.0 % uptime
Today
Channel - Voice
Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp
Operational
90 days ago
100.0 % uptime
Today
Login
Operational
90 days ago
100.0 % uptime
Today
Payments
Operational
90 days ago
100.0 % uptime
Today
Reporting
Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow
Operational
90 days ago
100.0 % uptime
Today
Search
Operational
90 days ago
100.0 % uptime
Today
Tasks
Operational
90 days ago
100.0 % uptime
Today
Gladly Sidekick (fka Thankful) Solution Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 29, 2023

No incidents reported today.

Sep 28, 2023
Resolved - This incident has now been resolved and 30007 delivery failures are no longer occurring via Verizon and AT&T Networks in the US for a subset of Customers (since 1 pm PDT today).

Thanks for your continued patience while we worked through this incident in conjunction with our Messaging Partner Provider.

Please contact Gladly Support should you have any further questions or concerns or use this alternative form if you are unable to access the Help page.

Sep 28, 13:34 PDT
Monitoring - Our Messaging Partner Provider has informed us that this issue is now resolved.

We will continue to monitor until further notice, however, SMS/MMS delivery failures should no longer be occurring.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Sep 28, 13:21 PDT
Update - Gladly will continue to update this Statuspage every 60 minutes with new updates while this incident is ongoing.
Sep 28, 13:12 PDT
Identified - Our Messaging Partner Provider is continuing to work on a resolution for a current US SMS delivery issue.

Delivery failures are occurring via Verizon and AT&T Networks in the US for a subset of numbers.

Agents may be experiencing delivery failures with a 30007 error for any inbound & outbound traffic through Verizon and AT&T, during this time.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Sep 28, 13:11 PDT
Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.