All Systems Operational
Core Platform Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021
Resolved - This incident has been resolved.
Jan 11, 12:50 PST
Update - We have identified and fixed the issue, and you will be able to download reports over the UI and API as expected.
Jan 11, 12:21 PST
Update - We are continuing to investigate this issue.
Jan 11, 10:15 PST
Investigating - Gladly is currently experiencing issues downloading reports over the UI and API. Our team is actively working to resolve the issue and will post back to Status Page with updates on resolution.
Jan 11, 10:13 PST
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021
Completed - The scheduled maintenance has been completed.
Jan 6, 22:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 22:01 PST
Scheduled - There will be a scheduled maintenance for Gladly's Reporting on Wednesday, January 6th at 10pm PST. Reporting will be unavailable during this period for 15-20 minutes. No other services will be affected.
Jan 5, 13:08 PST
Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.