All Systems Operational
Uptime over the past 90 days. View historical uptime.
Gladly Hero Solution Operational
90 days ago
100.0 % uptime
Today
Gladly Sidekick Solution Operational
90 days ago
100.0 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat (Glad App) ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
100.0 % uptime
Today
Channel - Voice ? Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tasks ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Identified Gladly Voice Issue
Resolved - Gladly Voice functionality is operating normally again.

Users should no longer experience issues with inbound or outbound calls.

Our Voice Partner Provider's Engineers have identified a potential root cause and we will distribute a root cause analysis to all those impacted by the Gladly Voice issues this morning (PDT), in due course.
Apr 22, 10:07 PDT
Monitoring - Currently, our baseline call functionality has been restored and is operating normally, according to our Voice Partner.

Users should experience no further issues with inbound and outbound voice calls.

Our team is working diligently to resolve any residual issues to minimize any disruption to our users.

We will provide another update in 30-60 minutes or as soon as more information becomes available about a final resolution.

Please contact Gladly Support should you have any questions.
Apr 22, 09:35 PDT
Update - Our Voice Partner Provider continues investigating their service interruption, impacting both inbound and outbound calls, including calls with Gladly.

Customers may experience degraded audio quality or difficulties connecting new calls in the meantime.

Their team is actively working on identifying and resolving the cause.

We will aim to provide another update within 1 hour or as soon as more information becomes available.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Apr 22, 09:00 PDT
Update - Gladly is continuing to work on the issue with our Voice Partner Provider impacting Gladly Voice / phone calls.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes, until further notice.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Apr 22, 08:29 PDT
Identified - Gladly has identified an issue impacting Gladly Voice / phone calls.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Apr 22, 08:04 PDT
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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