All Systems Operational

Uptime over the past 90 days. View historical uptime.
Gladly Hero Solution Operational
90 days ago
99.99 % uptime
Today
Gladly Sidekick Solution Operational
90 days ago
99.99 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations Operational
90 days ago
100.0 % uptime
Today
Channel - Chat (Glad App) Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram Operational
90 days ago
100.0 % uptime
Today
Channel - SMS Operational
90 days ago
100.0 % uptime
Today
Channel - Voice Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tasks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 20, 2026

No incidents reported today.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026
Intermittent issues loading conversations
Resolved - This incident has been resolved.
Jan 17, 11:55 PST
Identified - We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jan 17, 11:43 PST
Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026
Gladly Login Issues Upon Page Refresh
Resolved - Between 10:02 PM PT to 10:13 PM PT, Agents who refreshed Gladly were logged out of the platform and unable to log back in. A fix was rolled out at 10:13 PM PT, which resolved this incident.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jan 7, 22:02 PST
Jan 6, 2026

No incidents reported.

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