All Systems Operational

Uptime over the past 90 days. View historical uptime.
Gladly Team Solution Operational
Gladly Structured Threads Solution (Legacy) Operational
Admin Operational
APIs, Webhooks and Integrations Operational
Channel - Chat (Glad App) Operational
Channel - Email Operational
Channel - Facebook Messenger Operational
Channel - Instagram Operational
Channel - SMS Operational
Channel - Voice Operational
Channel - WhatsApp Operational
Login Operational
Payments Operational
Reporting Operational
Routing, Prioritization and Workflow Operational
Search Operational
Tasks Operational
Gladly AI Solution Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 24, 2026

Topics popover getting cut off/hidden behind Answers & Team Assist panel
Resolved - We have deployed a fix for this issue, and the topics panel is behaving as expected again when utilized with Team Assist.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 24, 10:44 PDT
Update - We're still working on a fix. We will continue to update this Status Page every 30 minutes or sooner until resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 24, 09:53 PDT
Update - We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 24, 08:51 PDT
Identified - We have identified the issue where Topics panel selections are being blocked by the Answers & Team Assist panel, and we are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 24, 07:45 PDT

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Intermittent Report Loading Issues
Resolved - Our monitoring indicates that issues with Gladly reports remain performant. At this time, 2 reports - Gladly AI Sessions Detail and Gladly AI Sessions Detail with Messages - remain under maintenanace. We will communicate fixes for those reports over release notes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 10, 17:30 PDT
Monitoring - As of ~9:45 AM PT, Gladly Team reporting (e.g.: Conversations Export Report, Contact Export, Work Sessions) have been restored. Gladly AI Sessions reporting is currently undergoing maintenance, and we will post back on its status as soon as possible.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 10, 10:10 PDT
Investigating - Gladly is investigating Intermittent Report Loading Issues

We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 10, 10:06 PDT
Update - We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 10, 09:17 PDT
Identified - We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 10, 08:45 PDT
Update - We are continuing to investigate this issue.
Sep 10, 08:10 PDT
Investigating - Gladly is investigating an intermittent issue on querying reports.

We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Sep 10, 08:08 PDT
Incident History Powered by Atlassian Statuspage