All Systems Operational

Uptime over the past 90 days. View historical uptime.
Gladly Team Solution Operational
90 days ago
100.0 % uptime
Today
Gladly Structured Threads Solution (Legacy) Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations Operational
90 days ago
100.0 % uptime
Today
Channel - Chat (Glad App) Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram Operational
90 days ago
100.0 % uptime
Today
Channel - SMS Operational
90 days ago
100.0 % uptime
Today
Channel - Voice Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tasks Operational
90 days ago
100.0 % uptime
Today
Gladly AI Solution Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
Intermittent Latency in Liveboards and Routing
Resolved - After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
May 7, 20:19 PDT
Monitoring - After deploying our fix, we are seeing recovery in both liveboards and routing latency. We will continue to monitor prior to resolving this status page.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
May 7, 18:54 PDT
Identified - We have identified the root cause of this issue and are working on deploying a fix as soon as possible.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
May 7, 18:30 PDT
Investigating - We are investigating reports of intermittent latency in liveboards and conversation-to-agent routing within a subset of Gladly organizations.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
May 7, 18:24 PDT
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

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