All Systems Operational
Gladly Solution Operational
90 days ago
100.0 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
99.96 % uptime
Today
Channel - Twitter ? Operational
90 days ago
100.0 % uptime
Today
Channel - Voice ? Operational
90 days ago
99.93 % uptime
Today
Channel - WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tasks ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 27, 2022

No incidents reported today.

May 26, 2022
Resolved - We can confirm that users are no longer experiencing any intermittent latency issues with outbound communications, including: call routing, chats and email delay issues.

This incident is now considered resolved.

Please contact Gladly Support should you have any questions.

May 26, 14:25 PDT
Investigating - We are actively investigating an issue that may lead to latency in Production. We will continue to identify a root cause and provide updates here.
Users may experience delays with outbound communications; call routing, chats and email delays.

Please contact Gladly Support should you have any questions.

May 26, 13:25 PDT
May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.