Gladly is planning a routine database (db) upgrade in its production environment on Saturday night, between 10 pm - 11 pm Pacific Time (PST).
We do not expect any impact on Gladly during this timeframe, other than a 2-second window where Voice calls may get disconnected. We expect this to impact at most 20 calls across all of Gladly.
Please contact Gladly Support should you have any further questions or concerns about this scheduled maintenance. Posted on
Jan 23, 2023 - 12:14 PST
Resolved -
This issue is now resolved, and Agents are able to login to all Gladly instances as expected again.
Please contact Gladly Support should you have any questions.
Jan 13, 20:11 PST
Update -
We are continuing to work on a fix for Agents who are currently unable to login to their instances.
Please contact Gladly Support should you have any questions.
Jan 13, 19:46 PST
Identified -
We are investigating reports of issues with logging in to some Gladly instances containing us-1.gladly.com in the URL. Instances without us-1.gladly.com in their domains are unaffected. If you are encountering login issues and are not utilizing SSO, we recommend trying to login via us-1.gladly.com directly.
Please contact Gladly Support should you have any questions.
Jan 13, 19:14 PST