All Systems Operational
Login ? Operational
90 days ago
100.0 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Voice ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
Channel - Twitter ? Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow ? Operational
90 days ago
100.0 % uptime
Today
Tasks ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 30, 2021

No incidents reported today.

Nov 29, 2021
Resolved - As of 8:00 pm, call recording availability has returned to normal.
Nov 29, 20:18 PST
Update - Gladly is continuing to actively monitor an issue where call recordings are delayed. The current wait time from the time a call is completed, to when the recording is available in the Customer Timeline is approximately 2 hours 45 minutes.
Please contact Gladly Support if you have any questions
Nov 29, 19:06 PST
Update - Gladly is still actively monitoring an issue where call recordings are delayed. The current wait time from the time a call is completed, to when the recording is available in the Customer Timeline is approximately 3 hours 35 minutes.
Please contact Gladly Support if you have any questions
Nov 29, 18:12 PST
Update - Gladly is still actively monitoring an issue where call recordings are delayed. The current wait time from the time a call is completed, to when the recording is available in the Customer Timeline is still approximately 3 hours 45 minutes.
Please contact Gladly Support if you have any questions
Nov 29, 17:16 PST
Update - Gladly is still actively monitoring an issue where call recordings are delayed. The current wait time from the time a call is completed, to when the recording is available in the Customer Timeline is approximately 3 hours 45 minutes.
Please contact Gladly Support if you have any questions
Nov 29, 16:02 PST
Update - Gladly is still actively monitoring an issue where call recordings are delayed. The current wait time from the time a call is completed, to when the recording is available in the Customer Timeline is about 3.5 hours.
Please contact Gladly Support if you have any questions.
Nov 29, 15:04 PST
Monitoring - Gladly is monitoring an issue that caused a delay in call recordings becoming available. Currently, upon the conclusion of a call, there is about a 3-hour delay before the recording is available in the Customer timeline.

Please contact Gladly Support if you have any questions.
Nov 29, 14:02 PST
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.