All Systems Operational
Gladly Hero Solution Operational
90 days ago
100.0 % uptime
Today
Gladly Sidekick Solution Operational
90 days ago
100.0 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat (Glad App) ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
100.0 % uptime
Today
Channel - Voice ? Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tasks ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 24, 2024

No incidents reported today.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Resolved - Gladly Voice functionality is operating normally again.

Users should no longer experience issues with inbound or outbound calls.

Our Voice Partner Provider's Engineers have identified a potential root cause and we will distribute a root cause analysis to all those impacted by the Gladly Voice issues this morning (PDT), in due course.

Apr 22, 10:07 PDT
Monitoring - Currently, our baseline call functionality has been restored and is operating normally, according to our Voice Partner.

Users should experience no further issues with inbound and outbound voice calls.

Our team is working diligently to resolve any residual issues to minimize any disruption to our users.

We will provide another update in 30-60 minutes or as soon as more information becomes available about a final resolution.

Please contact Gladly Support should you have any questions.

Apr 22, 09:35 PDT
Update - Our Voice Partner Provider continues investigating their service interruption, impacting both inbound and outbound calls, including calls with Gladly.

Customers may experience degraded audio quality or difficulties connecting new calls in the meantime.

Their team is actively working on identifying and resolving the cause.

We will aim to provide another update within 1 hour or as soon as more information becomes available.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Apr 22, 09:00 PDT
Update - Gladly is continuing to work on the issue with our Voice Partner Provider impacting Gladly Voice / phone calls.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes, until further notice.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Apr 22, 08:29 PDT
Identified - Gladly has identified an issue impacting Gladly Voice / phone calls.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Apr 22, 08:04 PDT
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - After actively monitoring system performance, we are happy to report that this issue is now resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Apr 11, 15:03 PDT
Monitoring - A fix has been deployed for this issue. We will continue to monitor the system and provide updates if necessary.

We'll send our final update on this issue once we conclude our monitoring and confirm the issue is resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Apr 11, 13:04 PDT
Update - We are working diligently to fix this issue. We will update this page in 1 hour or as soon as we have more information.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Apr 11, 12:18 PDT
Update - Our work with our email partner continues on the delivery issues. We will update this page in 1 hour or as soon as we have an update. Thank you!
Apr 11, 11:19 PDT
Update - We continue to work with our email partner on a speedy resolution. We will update this page in 45 minutes or as soon as we have more information.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Apr 11, 10:40 PDT
Update - Gladly observed a notable rise of inaccurately reported message status.

We'll continue to work with our email partner to address the subset of emails affected. We recommend turning off email Auto Replies for the time being, so Conversations that Agents previously closed do not re-open.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Apr 11, 07:53 PDT
Identified - Gladly has identified the issue where a subset of automated email responses sent by Rules show an "Unknown Error", but are successfully sent.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Apr 10, 23:00 PDT
Update - We are continuing to investigate this issue along with our email partner. While email auto-replies are showing as not delivered, they have been sent to the recipient.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Apr 10, 22:30 PDT
Investigating - Gladly is investigating an issue where automatic email responses are showing as undelivered, but have actually been successfully sent.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Apr 10, 22:00 PDT
Apr 10, 2024