All Systems Operational
Gladly Solution Operational
90 days ago
99.93 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
100.0 % uptime
Today
Channel - Twitter ? Operational
90 days ago
100.0 % uptime
Today
Channel - Voice ? Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
99.89 % uptime
Today
Routing, Prioritization and Workflow ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tasks ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Minor Gladly Database Upgrade Jan 28, 2023 22:00-23:00 PST
Gladly is planning a routine database (db) upgrade in its production environment on Saturday night, between 10 pm - 11 pm Pacific Time (PST).

We do not expect any impact on Gladly during this timeframe, other than a 2-second window where Voice calls may get disconnected. We expect this to impact at most 20 calls across all of Gladly.

Please contact Gladly Support should you have any further questions or concerns about this scheduled maintenance.

Posted on Jan 23, 2023 - 12:14 PST
Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023
Resolved - This issue is now resolved, and Agents are able to login to all Gladly instances as expected again.

Please contact Gladly Support should you have any questions.

Jan 13, 20:11 PST
Update - We are continuing to work on a fix for Agents who are currently unable to login to their instances.

Please contact Gladly Support should you have any questions.

Jan 13, 19:46 PST
Identified - We are investigating reports of issues with logging in to some Gladly instances containing us-1.gladly.com in the URL. Instances without us-1.gladly.com in their domains are unaffected. If you are encountering login issues and are not utilizing SSO, we recommend trying to login via us-1.gladly.com directly.

Please contact Gladly Support should you have any questions.

Jan 13, 19:14 PST