All Systems Operational
Gladly Solution Operational
90 days ago
99.98 % uptime
Today
Admin ? Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
100.0 % uptime
Today
Channel - Twitter ? Operational
90 days ago
100.0 % uptime
Today
Channel - Voice ? Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp ? Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
99.87 % uptime
Today
Routing, Prioritization and Workflow ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tasks ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022
Resolved - All 09/25/2022 data is now showing as expected in the Work Sessions report. As previously noted, no other reports (e.g.: Contact Export Report) or APIs (e.g.: Events API) were affected.

Please contact Gladly Support should you have any questions.

Sep 25, 12:30 PDT
Monitoring - We have deployed a fix for this issue, and expect 09/25/2022 data to backfill for the Work Sessions Report over the next few hours. No other reports (e.g.: Contact Export Report) or APIs (e.g.: Events API) were affected.

Please contact Gladly Support should you have any questions.

Sep 25, 12:16 PDT
Update - We are continuing to work on a fix for this issue.
Sep 25, 11:50 PDT
Identified - We are investigating issues with the Work Sessions API / Report preventing data generated on 09/25/2022 from being returned.

Please contact Gladly Support should you have any questions.

Sep 25, 11:45 PDT
Sep 24, 2022
Completed - The scheduled maintenance has been completed.
Sep 24, 22:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:00 PDT
Scheduled - On Saturday, September 24th, 2022 at 10.30 pm (Pacific Time/PDT), Gladly will be brought offline for 30 minutes for a key platform database upgrade. This update requires data migration that cannot be done while Gladly is online.

During this maintenance window, agents will not be able to access or log into Gladly and customers will not be able to contact agents via Gladly. A maintenance page will appear instead of your Gladly login page. The normal login page will appear as soon as the maintenance is completed, which agents can use as a signal to log back into Gladly and resume normal operations.

All aspects of Gladly will be impacted during this window and full details on how to prepare for this planned maintenance are outlined here on our help docs.

Additionally, starting at 10:00 pm PDT, net-new calls for Gladly Voice will not be allowed. Ongoing calls will not disconnect at 10:00 pm, however, calls must end before 10:30 pm PDT, or else the call will automatically end.

Please contact Gladly Support should you have any questions.

Sep 2, 15:53 PDT
Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.