All 09/25/2022 data is now showing as expected in the Work Sessions report. As previously noted, no other reports (e.g.: Contact Export Report) or APIs (e.g.: Events API) were affected.
Please contact Gladly Support should you have any questions.
Posted Sep 25, 2022 - 12:30 PDT
Monitoring
We have deployed a fix for this issue, and expect 09/25/2022 data to backfill for the Work Sessions Report over the next few hours. No other reports (e.g.: Contact Export Report) or APIs (e.g.: Events API) were affected.
Please contact Gladly Support should you have any questions.
Posted Sep 25, 2022 - 12:16 PDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 25, 2022 - 11:50 PDT
Identified
We are investigating issues with the Work Sessions API / Report preventing data generated on 09/25/2022 from being returned.
Please contact Gladly Support should you have any questions.