Attachment handling issues
Incident Report for Gladly
Resolved
This incident has been resolved.
Posted Oct 14, 2020 - 01:09 PDT
Update
We are continuing to monitor for any further issues.
Posted Oct 14, 2020 - 01:09 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 14, 2020 - 00:51 PDT
Update
We are continuing to investigate this issue.
Posted Oct 14, 2020 - 00:40 PDT
Investigating
We are currently investigating issues with handling attachments.
Posted Oct 14, 2020 - 00:38 PDT
This incident affected: APIs, Webhooks and Integrations, Channel - Chat (Glad App), and Channel - Email.