Issues Downloading Reports

Incident Report for Gladly

Resolved

This incident has been resolved.

Posted Jan 11, 2021 - 12:50 PST

Update

We have identified and fixed the issue, and you will be able to download reports over the UI and API as expected.

Posted Jan 11, 2021 - 12:21 PST

Update

We are continuing to investigate this issue.

Posted Jan 11, 2021 - 10:15 PST

Investigating

Gladly is currently experiencing issues downloading reports over the UI and API. Our team is actively working to resolve the issue and will post back to Status Page with updates on resolution.

Posted Jan 11, 2021 - 10:13 PST

This incident affected: Reporting.