After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted May 07, 2026 - 20:19 PDT
Monitoring
After deploying our fix, we are seeing recovery in both liveboards and routing latency. We will continue to monitor prior to resolving this status page.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted May 07, 2026 - 18:54 PDT
Identified
We have identified the root cause of this issue and are working on deploying a fix as soon as possible.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted May 07, 2026 - 18:30 PDT
Investigating
We are investigating reports of intermittent latency in liveboards and conversation-to-agent routing within a subset of Gladly organizations.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted May 07, 2026 - 18:24 PDT
This incident affected: Reporting and Routing, Prioritization and Workflow.