We have completed our monitoring period, and have confirmed that the fix we implemented has addressed this issue fully.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted Oct 19, 2026 - 14:37 PDT
Monitoring
We have identified root cause and have deployed a fix that we are monitoring. Customers should now be able to access Insights Agent again after exiting, then re-entering it.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted Oct 19, 2026 - 11:48 PDT
Identified
We are investigating issues with Gladly Insights Agent causing conversational report building / querying to return errors.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.