After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.
We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted Oct 23, 2026 - 09:53 PDT
Monitoring
We have implemented a fix for this issue and are monitoring. Agents may need to clear their cache and cookies before logging back in.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted Oct 23, 2026 - 09:23 PDT
Identified
We have identified potential root cause connected to Cloudflare. We are investigating mitigation options and will post here every 30 minutes or when an update is available - whichever comes first.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted Oct 23, 2026 - 09:04 PDT
Investigating
We are investigating reports of intermittent issues with login and routing.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.