A fix was deployed for this issue at ~11:00 AM PT, and we will continue to monitor. We recommend agents clear their cache and cookies before logging back into Gladly.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted Nov 02, 2026 - 12:12 PST
Update
A fix has been deployed for this issue, and we will continue to monitor. We will post a final update when fully resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted Nov 02, 2026 - 11:58 PST
Monitoring
We have resolved an issue causing intermittent routing and profile latency between ~10:45 AM PT - 11:00 AM PT.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted Nov 02, 2026 - 11:15 PST
This incident affects: Channel - Email, Channel - SMS, Channel - Voice, Login, and Routing, Prioritization and Workflow.