Search Infrastructure Upgrade

Scheduled Maintenance Report for Gladly

Completed

The scheduled maintenance has been completed.

Posted Jun 10, 2023 - 23:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 10, 2023 - 22:00 PDT

Scheduled

Gladly Search will be intermittently inaccessible during this time, lasting up to 1 hour starting at 10 PM (Pacific Time).

During this time, Agents may encounter degraded search performance for Answers and Conversations, and Customers may experience issues searching for Answers on Help Center.

Please contact Gladly Support should you have any questions.

Posted Jun 06, 2023 - 16:06 PDT

This scheduled maintenance affected: Admin and Search.