Gladly Login Issues Upon Page Refresh

Incident Report for Gladly

Resolved

Between 10:02 PM PT to 10:13 PM PT, Agents who refreshed Gladly were logged out of the platform and unable to log back in. A fix was rolled out at 10:13 PM PT, which resolved this incident.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Posted Jan 07, 2026 - 22:02 PST