Search Infrastructure Upgrade

Scheduled Maintenance Report for Gladly

Completed

The scheduled maintenance has been completed.

Posted Nov 02, 2024 - 22:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 02, 2024 - 21:00 PDT

Scheduled

Gladly Search will experience degraded performance during this time, lasting up to 1-hour from 9 PM - 10 PM (Pacific Time).

During this time, Agents may encounter increased latency when searching for Answers and Conversations. Customers may also experience increased latency while searching for Answers on Help Center.

Please contact Gladly Support should you have any questions.

Posted Oct 30, 2024 - 09:45 PDT

This scheduled maintenance affected: Search.