Platform Maintenance on June 18, 2025

Scheduled Maintenance Report for Gladly

Completed

The scheduled maintenance has been completed.

Posted Jun 18, 2025 - 23:00 PDT

Verifying

Maintenance has been completed, and all Gladly systems are back to fully operational. We will continue to monitor.

Posted Jun 18, 2025 - 22:35 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 18, 2025 - 22:00 PDT

Scheduled

On Wednesday, June 18, 2025, from 10:00 to 11:00 PM Pacific Daylight Time, Gladly will be inaccessible in order to implement essential system improvements.

We understand that this maintenance may impact your team's ability to support customers, so we created this detailed guide on what to expect and how to prepare:

Platform Maintenance Preparation Guide (June 18, 2025)

Please review the guide and contact your CSM or Gladly Support if you have additional questions. We are happy to help!

Posted Jun 05, 2025 - 13:25 PDT

This scheduled maintenance affected: Gladly Hero Solution, Gladly Sidekick Solution, Admin, APIs, Webhooks and Integrations, Channel - Chat (Glad App), Channel - Email, Channel - Facebook Messenger, Channel - Instagram, Channel - SMS, Channel - Voice, Channel - WhatsApp, Login, Payments, Reporting, Routing, Prioritization and Workflow, Search, and Tasks.