Platform Maintenance on June 18, 2025

Scheduled for Jun 18, 22:00 - 23:00 PDT

Scheduled

On Wednesday, June 18, 2025, from 10:00 to 11:00 PM Pacific Daylight Time, Gladly will be inaccessible in order to implement essential system improvements.

We understand that this maintenance may impact your team's ability to support customers, so we created this detailed guide on what to expect and how to prepare:

Platform Maintenance Preparation Guide (June 18, 2025)

Please review the guide and contact your CSM or Gladly Support if you have additional questions. We are happy to help!

Posted Jun 05, 2025 - 13:25 PDT

This scheduled maintenance affects: Gladly Hero Solution, Gladly Sidekick Solution, Admin, APIs, Webhooks and Integrations, Channel - Chat (Glad App), Channel - Email, Channel - Facebook Messenger, Channel - Instagram, Channel - SMS, Channel - Voice, Channel - WhatsApp, Login, Payments, Reporting, Routing, Prioritization and Workflow, Search, and Tasks.