Intermittent issues loading conversations from the APAC region

Incident Report for Gladly

Resolved

We have confirmed that Gladly has recovered, and agents accessing Gladly from APAC regions should no longer be seeing latency issues.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted May 21, 2026 - 22:25 PDT

Identified

We are seeing sustained recovery with ability to load conversations from the APAC region. We will continue to monitor.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted May 21, 2026 - 21:35 PDT

Investigating

We are investigating reports of issues loading Gladly conversations from the APAC region.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Posted May 21, 2026 - 21:08 PDT
This incident affected: Gladly Team Solution.