Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 09, 2023 - 22:00 PDT
Update
Please note the timing of this maintenance window has been updated from September 11 to September 9.
Gladly is planning a routine database upgrade in its production environment on Saturday night (September 9, 2023), between 10 pm - 11 pm Pacific Time (PDT).
We expect minimal impact to Gladly during this timeframe, other than a 20-second window that may result in call disconnects and API errors.
Please contact Gladly Support should you have any further questions.
Posted Sep 07, 2023 - 11:32 PDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Sep 07, 2023 - 11:31 PDT
Scheduled
Please note the timing of this maintenance window has been updated.
Gladly is planning a routine database upgrade in its production environment on Saturday night (September 9, 2023), between 10 pm - 11 pm Pacific Time (PDT).
We expect minimal impact to Gladly during this timeframe, other than a 20-second window that may result in call disconnects and API errors.
Please contact Gladly Support should you have any further questions.
Posted Sep 09, 2023 - 22:00 PDT
This scheduled maintenance affected: APIs, Webhooks and Integrations and Channel - Voice.