Investigating Gladly Access Issues

Incident Report for Gladly

Resolved

We have confirmed that the fix deployed has addressed this issue. We will be sending an RCA to those affected as soon as possible.

Please contact gladly support should you have any questions.

Posted Jul 30, 2025 - 23:57 PDT

Monitoring

We have deployed and tested the fix for this issue. Note that Agents may need to log out, then log back into Gladly if they are still experiencing issues with Conversations loading.

Please contact gladly support should you have any questions.

Posted Jul 30, 2025 - 23:42 PDT

Identified

We have identified a potential fix and are working on deploying it.

Please contact gladly support should you have any questions.

Posted Jul 30, 2025 - 23:10 PDT

Investigating

We are currently investigating intermittent reports with Gladly access in certain regions.

Please contact gladly support should you have any questions.

Posted Jul 30, 2025 - 22:57 PDT

This incident affected: Gladly Hero Solution.