Gladly Refresh Issues

Incident Report for Gladly

Resolved

Between 10:04 PM PT to 10:26 PM PT, Agents who clicked on the "refresh" banner notification in Gladly experienced a blank screen after refreshing their browsers. Agents who did not refresh their browsers were able to utilize Gladly as expected. A fix for this issue was deployed at 10:26 PM PT, which immediately corrected the problem.

Please contact Gladly Support should you have any additional questions.

Posted Feb 22, 2023 - 22:00 PST