We are investigating minor latency issues

Incident Report for Gladly

Resolved

We can confirm that users are no longer experiencing any intermittent latency issues with outbound communications, including: call routing, chats and email delay issues.

This incident is now considered resolved.

Please contact Gladly Support should you have any questions.

Posted May 26, 2022 - 12:17 PDT

Investigating

We are actively investigating an issue that may lead to latency in Production. We will continue to identify a root cause and provide updates here.

Users may experience delays with outbound communications; call routing, chats and email delays.

Please contact Gladly Support should you have any questions.

Posted May 26, 2022 - 12:05 PDT

This incident affected: Channel - Chat (Glad App), Channel - Email, and Channel - Voice.