Search Infrastructure Upgrades

Scheduled Maintenance Report for Gladly

Completed

The scheduled maintenance has been completed.

Posted Jul 23, 2021 - 01:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 22, 2021 - 21:02 PDT

Scheduled

Gladly will be making a planned upgrade to its Search infrastructure this Thursday night (Pacific Time).

Gladly Search will experience a brief interruption of service during this time, lasting approximately 20 minutes starting at 12AM (Pacific Time). During this time, Agents will not be able to search for Answers and Conversations, and Customers may experience issues searching for Answers on Help Center. Search may also be slower throughout the maintenance window.

Posted Jul 20, 2021 - 10:24 PDT

This scheduled maintenance affected: Search.