Monitoring Google Cloud Services Incident

Incident Report for Gladly

Resolved

Gladly continues to see no issues in Production as a result of this incident. In addition, we have been notified that most Google Cloud products have fully recovered as of 1:45 PM PT. We will resolve this Status Page, and are continuing to actively monitor our metrics and performance.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Posted Jun 12, 2025 - 16:05 PDT

Update

Gladly continues to see no issues in Production as a result of this incident. We are continuing to actively monitor our metrics and performance.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Posted Jun 12, 2025 - 13:50 PDT

Monitoring

We are monitoring an incident within Google Cloud Services - one of Gladly's platform partners. At this time, the incident is not affecting the Gladly Production ecosystem - Gladly Sidekick and Gladly Hero continue to function as expected. We will continue to keep the Status Page updated should any changes occur.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Posted Jun 12, 2025 - 12:49 PDT