Planned Sidekick Maintenance Notice – July 31st, 7 PM PT / 10 PM ET

Scheduled Maintenance Report for Gladly

Completed

The scheduled maintenance has been completed.
Posted Jul 31, 2025 - 19:15 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 31, 2025 - 19:00 PDT

Scheduled

Sidekick will undergo a brief scheduled update that may cause a momentary interruption in service (up to 60 seconds) to restart a key Sidekick database to apply backend improvements to enhance the freshness and reliability of Sidekick’s reporting and analytics.

What to Expect:
- Brief disruption: Sidekick Conversations started during the outage may experience a slight increase in unexpected handoffs for 3–5 minutes post-restart.
- No action needed: Normal Service will restore shortly after the restart.

Support & Updates:
- Real-time updates will be shared here when the maintenance begins and when it ends.
- Our Support team will be available via Support request if your experience is impacted more widely than described above.
Posted Jul 29, 2025 - 09:21 PDT
This scheduled maintenance affected: Gladly Sidekick Solution.