Major Database Upgrade
Scheduled Maintenance Report for Gladly
Completed
The scheduled maintenance has been completed.
Posted Nov 04, 2023 - 23:03 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 04, 2023 - 22:00 PDT
Scheduled
We will take Gladly offline for maintenance on Saturday, November 4, 2023, from 10:30 p.m. Pacific Time to 11:30 p.m. Pacific Time.

During this time, you will not be able to access Gladly.

Voice and all other Gladly Channels will not work during the maintenance, and Voice will become unavailable for 30 additional minutes before the maintenance, starting at 10:00 p.m., all other Channels will become unavailable at 10:30 p.m.

We understand that this maintenance could have service implications, so we created this guide to provide you with details on what to expect during his maintenance window.

Please contact Gladly Support should you have any further questions.
Posted Oct 16, 2023 - 13:17 PDT
This scheduled maintenance affected: Gladly Hero Solution.